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Privacy Policy

Last Updated: September 28, 2022

At The Giving Block Holdings, LLC (“The Giving Block”), we take your privacy seriously. This Privacy Policy (“Policy”) describes how The Giving Block collects, uses, discloses, transfers, stores, retains, or otherwise processes any Personal Data received from you when  sign up for or use any of our donation services or our various other products (collectively, “Services”).

The Giving Block is a subsidiary of Shift4 Payments, LLC (“Shift4”).  To read Shift4’s privacy policy, click here.

Please read this Policy carefully. By accessing, browsing or using our website or Services, you confirm that you have read, understand and agree to the terms of this Privacy Policy. 

As used in this Privacy Policy, “Personal Data” means any information that identifies or relates to a particular individual, and includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules or regulations. This Privacy Policy does not cover the practices of companies we don’t own or control or people we don’t manage.

1. Personal Data

Categories of Personal Data We Collect

This chart details the categories of Personal Data that we collect.  This chart includes Personal Data that we have collected over the past 12 months:

Categories of Data we CollectData Type ExamplesPurpose for Collecting and Using DataThird Parties We May Share Data With
Nonprofit Customer Administrator Individual Contact Data
  • Nonprofit customer administrator contact name
  • Phone number
  • Email address
  • Unique identifiers such as passwords
  • To set up administrator and access for nonprofit customer account
  • Service Providers
  • Our Partners
  • Parties you authorize
Donor Contact and Account Data
  • Donor name
  • Phone number
  • Email address
  • Physical address
  • Unique identifiers such as passwords
  • To generate and send donor a tax donation receipt
  • To create an optional donor account
  • To report to your donation recipient nonprofit
  • Your donation recipient nonprofit (who may contact you, subject to their own privacy policy)
  • Service Providers
  • Our Partners
  • Parties you authorize
Donation Data
  • Donation recipient organization
  • Amount and type of donated asset
  • To generate and send donor a tax donation receipt
  • To report to your donation recipient nonprofit
  • To allow donor access to donation history
  • Your Donation Recipient Nonprofit
  • Service Providers
  • Our Partners 
  • Parties you authorize
Transaction Execution Data
  • Crypto-currency transaction data – e.g., donor public crypto wallet address
  • Donor stock broker contact information (if donors and nonprofits choose stock donations)
  • Credit card information (if donors and nonprofits choose credit card donations)
  • Solely as needed to execute the transaction
  • To report to your donation recipient nonprofit
  • Your donation recipient nonprofit
  • Service Providers
  • Our Partners
  • Parties you authorize
Other Data
  • Other information that you choose to provide (e.g., in an email you may send to us)
  • As authorized or requested by you
  • As authorized or requested by you
Device/IP Data
  • IP address
  • Device ID
  • Domain Server
  • Type of device/OS/ browser used to access the service
  • To improve our software and services
  • Service providers
  • Advertising and promotion partners
  • Parties you authorize
Web Analytics
  • Web page and widget interactions
  • Referring webpage/ source
  • Statistics on interactions between device or browser and the services
  • To improve our software and services
  • Service providers
  • Advertising and promotion partners
  • Parties you authorize

2. Categories of Sources of Personal Data

We collect Personal Data about you from the following categories of sources:

From You

  • When you provide such information directly to us
  • When you create an account or use our interactive tools and Services
  • When you voluntarily provide information in free-form text boxes through the Services or through responses to surveys or questionnaires
  • When you send us an email or otherwise contact us
  • When you use the Services and such information is collected automatically
  • Through Cookies (defined in the “Tracking Tools, Advertising and Opt-Out” section below)

From Third Parties

  • Business affiliates
  • Analytics service providers (e.g., providing browser device and web analytics data)

3. Our Commercial or Business Purposes for Collecting Personal Data

    We collect your Personal Data for purposes consistent with our provision of the Services, including the following:

    • Providing, Customizing and Improving the Services
    • Creating and managing your account or other user profiles
    • Processing orders or other transactions; billing
    • Providing you with the products, services or information you request
    • Meeting or fulfilling the reason you provided the information to us
    • Providing support and assistance for the Services
    • Personalizing the Services, website content and communications based on your preferences
    • Doing fraud protection, security and debugging
    • Carrying out other business purposes that we communicate to you at the point that we collect your Personal Data consistent with applicable law
    • Marketing and selling the Services to you,  including through the use of interest-based or online behavioral advertising
    • Corresponding with You about the Services
    • Fulfilling our legal obligations under applicable law, regulation, court order or other legal process, such as preventing, detecting and investigating security incidents and potentially illegal or prohibited activities
    • Protecting the rights, property or safety of you, The Giving Block or another party
    • Enforcing any agreements with you
    • Responding to claims that any posting or other content violates third-party rights
    • Resolving disputes

    4. How We Share Your Personal Data

    We disclose your Personal Data to the categories of service providers and other parties listed in this section. Depending on state laws that may be applicable to you, some of these disclosures may constitute a “sale” of your Personal Data. For more information, please refer to the state-specific sections below.

    Business Affiliates 

    We provide your Personal Data to our parent, Shift4, and our other business affiliates to help us provide our Services to you and to market additional services to you.

    Service Providers

    We provide your Personal Data to parties that help us provide the Services or perform business functions on our behalf. They include:

    • Hosting, technology and communication providers
    • Security and fraud prevention consultants
    • Support and customer service vendors
    • Cryptocurrency exchange partners
    • Payment processors
    • Stock brokers and DAF partners

    Our payment processing partners collect your voluntarily-provided payment card information necessary to process your payment. Please see our payment processors’ terms of service and privacy policy for information on their use and storage of your Personal Data.

    Parties You Authorize, Access or Authenticate

    We provide your Personal Data to parties that you authorize, access or authenticate.  They include

    • Third parties you access through the services, including nonprofits
    • Other users

    5. Business Transfers

    All of your Personal Data that we collect may be transferred to a third party if we undergo a merger, acquisition, bankruptcy or other transaction in which that third party assumes control of our business (in whole or in part). Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.

    6. Aggregated, De-Identified, and Anonymized Data

    We may create aggregated, de-identified, or anonymized data from the Personal Data we collect, including by removing information that makes the data user personally identifiable. We may use such aggregated, de-identified, or anonymized data and share it with third parties for our lawful business purposes, including to analyze, build and improve the Services and promote our business.

    7. Tracking Tools, Advertising and Opt-Out

    The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser, tell us how and when you visit and use our Services, analyze trends, learn about our user base and operate and improve our Services. Cookies are small pieces of data– usually text files – placed on your computer, tablet, phone or similar device when you use that device to access our Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s). 

    Please note that because of our use of Cookies, the Services do not support “Do Not Track” requests sent from a browser at this time.

    We use the following types of Cookies:

    • Essential Cookies. Essential Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into secure areas of our Services. Disabling these Cookies may make certain features and services unavailable.
    • Functional Cookies. Functional Cookies are used to record your choices and settings regarding our Services, maintain your preferences over time and recognize you when you return to our Services. These Cookies help us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
    • Performance/Analytical Cookies. Performance/Analytical Cookies allow us to understand how visitors use our Services. They do this by collecting information about the number of visitors to the Services, what pages visitors view on our Services and how long visitors are viewing pages on the Services. Performance/Analytical Cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the Services’ content for those who engage with our advertising. For example, Google Inc. (“Google”) uses cookies in connection with its Google Analytics services. Google’s ability to use and share information collected by Google Analytics about your visits to the Services is subject to the Google Analytics Terms of Use and the Google Privacy Policy. You have the option to opt-out of Google’s use of Cookies by visiting the Google advertising opt-out page at https://www.google.com/privacy_ads.html or the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout/.
    • Retargeting/Advertising Cookies. Retargeting/Advertising Cookies collect data about your online activity and identify your interests so that we can provide advertising that we believe is relevant to you. For more information about this, please see the section below titled “Information about Interest-Based Advertisements.”

    You can decide whether or not to accept Cookies through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our website and some of the Services and functionalities may not work.

    To explore what Cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit http://www.allaboutcookies.org/.

    8. Information about Interest-Based Advertisements:

    We may serve advertisements, and also allow third-party ad networks, including third-party ad servers, ad agencies, ad technology vendors and research firms, to serve advertisements through the Services. These advertisements may be targeted to users who fit certain general profile categories or display certain preferences or behaviors (“Interest-Based Ads”). Information for Interest-Based Ads (including Personal Data) may be provided to us by you, or derived from the usage patterns of particular users on the Services and/or services of third parties. Such information may be gathered through tracking users’ activities across time and unaffiliated properties, including when you leave the Services. 

    To accomplish this, we or our service providers may deliver Cookies, including a file (known as a “web beacon”) from an ad network to you through the Services. Web beacons allow ad networks to provide anonymized, aggregated auditing, research and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Web beacons allow ad networks to view, edit or set their own Cookies on your browser, just as if you had requested a web page from their site.

    Through the Digital Advertising Alliance (“DAA”) and Network Advertising Initiative (“NAI”), several media and marketing associations have developed an industry self-regulatory program to give consumers a better understanding of, and greater control over, ads that are customized based a consumer’s online behavior across different websites and properties. To make choices about Interest-Based Ads from participating third parties, including to opt-out of receiving behaviorally targeted advertisements from participating organizations, please visit the DAA’s or NAI’s consumer opt-out pages, which are located at http://www.networkadvertising.org/choices/ or www.aboutads.info/choices.Data Security and Retention

    We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Data and how we are processing that data. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.

    We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you with our Services. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.

    9. Data Security and Retention

    We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Data and how we are processing that data. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.

    We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you with our Services. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in a de-identified, anonymous, or aggregated form.

    10. Personal Data of Children

    We do not knowingly collect or solicit Personal Data about children under 18 years of age. If you are a child under the age of 18, please do not attempt to register for or otherwise use the Services or send us any Personal Data. If we learn we have collected Personal Data from a child under 18 years of age, we will delete that information as quickly as possible. If you believe that a child under 18 years of age may have provided Personal Data to us, please contact us at [email protected].

    11. California Resident Rights

    If you are a California resident, you have the rights set forth in this section. Please see the “Exercising Your Rights” section below for instructions regarding how to exercise these rights. Please note that we may process Personal Data of our customers’ end users or employees in connection with our provision of certain services to our customers. If we are processing your Personal Data as a service provider, you should contact the entity that collected your Personal Data in the first instance to address your rights with respect to such data.

    If there are any conflicts between this section and any other provision of this Privacy Policy and you are a California resident, the portion that is more protective of Personal Data shall control to the extent of such conflict. If you have any questions about this section or whether any of the following rights apply to you, please contact us at [email protected].

    Access

    You have the right to request certain information about our collection and use of your Personal Data over the past 12 months. In response, we will provide you with the following information:

    • The categories of Personal Data that we have collected about you.
    • The categories of sources from which that Personal Data was collected.
    • The business or commercial purpose for collecting or selling your Personal Data.
    • The categories of third parties with whom we have shared your Personal Data.
    • The specific pieces of Personal Data that we have collected about you.

    If we have disclosed your Personal Data to any third parties for a business purpose over the past 12 months, we will identify the categories of Personal Data shared with each category of third party recipient. If we have sold your Personal Data over the past 12 months, we will identify the categories of Personal Data sold to each category of third party recipient.

    Deletion

    You have the right to request that we delete the Personal Data that we have collected about you. Under the CCPA, this right is subject to certain exceptions: for example, we may need to retain your Personal Data to provide you with the Services or complete a transaction or other action you have requested. If your deletion request is subject to one of these exceptions, we may deny your deletion request.

    12. Exercising Your Rights

    To exercise the rights described above, you or your Authorized Agent (defined below) must send us a request that (1) provides sufficient information to allow us to verify that you are the person about whom we have collected Personal Data, and (2) describes your request in sufficient detail to allow us to understand, evaluate and respond to it. Each request that meets both of these criteria will be considered a “Valid Request.” We may not respond to requests that do not meet these criteria. We will only use Personal Data provided in a Valid Request to verify your identity and complete your request. You do not need an account to submit a Valid Request.

    We will work to respond to your Valid Request within 45 days of receipt. We will not charge you a fee for making a Valid Request unless your Valid Request(s) is excessive, repetitive or manifestly unfounded. If we determine that your Valid Request warrants a fee, we will notify you of the fee and explain that decision before completing your request.

    You may submit a Valid Request using the following methods:

    You may also authorize an agent (an “Authorized Agent”) to exercise your rights on your behalf. To do this, you must provide your Authorized Agent with written permission to exercise your rights on your behalf, and we may request a copy of this written permission from your Authorized Agent when they make a request on your behalf.

    Personal Data Sales Opt-Out and Opt-In

    In this section, we use the term ‘sale’ as it is defined in the CCPA. As described in the “Tracking Tools, Advertising and Opt-Out” section above, we have incorporated Cookies from certain third parties into our Services. These Cookies allow those third parties to receive information about your activity on our Services that is associated with your browser or device. Those third parties may use that data to serve you relevant ads on our Services or on other websites you visit. Under the CCPA, sharing your data through third party Cookies for online advertising may be considered a “sale” of information.

    You have the right to opt-out of the sale of your Personal Data. You can opt-out using the following methods:

    Once you have submitted an opt-out request, we will not ask you to reauthorize the sale of your Personal Data for at least 12 months.

    To our knowledge, we do not sell the Personal Data of minors under 18 years of age.

    We Will Not Discriminate Against You for Exercising Your Rights Under the CCPA

    We will not discriminate against you for exercising your rights under the CCPA. We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods and services if you exercise your rights under the CCPA. However, we may offer different tiers of our Services as allowed by applicable data privacy laws (including the CCPA) with varying prices, rates or levels of quality of the goods or services you receive related to the value of Personal Data that we receive from you.

    Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of Personal Data to third parties for such third parties’ direct marketing purposes; in order to submit such a request, please contact us at [email protected].

    13. UK and EU Resident Rights

    As a UK or EU citizen or resident, you are entitled to the following:

    • The right to access—You have the right to request copies of your Personal Information.
    • The right to rectification—You have the right to request that any Personal Information you believe is inaccurate be corrected, and request that any incomplete Personal Information be completed. 
    • The right to erasure—You have the right to request that your Personal Information be erased under certain conditions.
    • The right to restrict processing—You have the right to request that the processing of your Personal Information be restricted under certain conditions.
    • The right to object to processing—You have the right to object to the processing of your Personal Information under certain conditions.
    • The right to data portability—You have the right to request that your Personal Information be transferred to another organization, or directly to you, under certain conditions.

    Transfers of Personal Information from the EU to the U.S.

    We rely on Standard Contractual Clauses, legitimate interests, or your consent, for the lawful transfer of Personal Data from the UK or the EU to the U.S..

    If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our DPA Dispute Resolution and Enforcement center at the following location: https://www.privacyshield.gov/assistance.

    If you wish to enquire further about the safeguards we use, please contact us using the details set out at the end of this Privacy Policy.

    14. Privacy Rights in Other Jurisdictions.

    a. Nevada Resident Rights

    If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Data to third parties who intend to license or sell that Personal Data. You can exercise this right by contacting us at [email protected] with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. Please note that we do not currently sell your Personal Data as sales are defined in Nevada Revised Statutes Chapter 603A.

    b. Australia Data Subject Rights

    i. Australia Residents

    If you are a resident of Australia, you may have additional rights under the Privacy Act 1988 with respect to your Personal Data.

    If there are any conflicts between this section and any other provision of this Privacy Policy, the policy or portion that is more protective of Personal Data shall control to the extent of such conflict. If you have any questions about this section or whether any of the following applies to you, please contact us at [email protected].

    ii. Personal Data We Collect

    The “Categories of Personal Data We Collect” section above details the Personal Data that we collect from you.

    iii. Personal Data Use and Processing Grounds

    The “Our Commercial or Business Purposes for Collecting Personal Data” section above explains how we use your Personal Data.

    iv. Sharing Personal Data

    The “How We Share Your Personal Data” section above details how we share your Personal Data with third parties.

    v. Australia Data Subject Rights

    You have certain rights with respect to your Personal Data, including those set forth below. For more information about these rights, or to submit a request, please email us at [email protected]. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need you to provide us with additional information, which may include Personal Data, if necessary to verify your identity and the nature of your request.

    • Access: You can request more information about the Personal Data we hold about you and request a copy of such Personal Data. If you are using the Services on behalf of an Organization, you can also access certain Personal Data by logging on to your account.
    • Rectification: If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data. If you are using the Services on behalf of an Organization, you can also correct some of this information by logging on to your account.
    • Erasure: You can request that we erase some or all of your Personal Data from our systems.
    • Withdrawal of Consent: If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilize some or all of our Services.
    • Portability: You can ask for a copy of your Personal Data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.
    • Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Data for certain purposes, such as for direct marketing purposes.
    • Restriction of Processing: You can ask us to restrict further processing of your Personal Data.

    vi. Right to File Complaint

    You have the right to lodge a complaint about The Giving Block’s practices with respect to your Personal Data with the Office of the Australian Information Commissioner by contacting them at: https://www.oaic.gov.au/about-us/contact-us.

    15. Transfers of Personal Data

    The Services are hosted and operated in the United States (“U.S.”) through The Giving Block and its service providers, and if you do not reside in the U.S., laws in the U.S. may differ from the laws where you reside. By using the Services, you acknowledge that any Personal Data about you, regardless of whether provided by you or obtained from a third party, is being provided to The Giving Block in the U.S. and will be hosted on U.S. servers, and you authorize The Giving Block to transfer, store and process your information to and in the U.S., and possibly other countries, including in Australia.

    16. Changes to this Privacy Policy

    We’re constantly trying to improve our Services, so we may change this Privacy Policy from time to time.  When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy. 

    17. Contact Information

    If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data or your choices and rights regarding such collection and use, please do not hesitate to contact us at:

    Effective Date: September 28, 2022